Warden VPN
Support
We answer in English. Tell us your device, your app version and what you were doing — it saves a round trip.
Get in touch
The most reliable way to reach us. We reply within two working days.
support@warden-vpn.websiteInside the app
Support is also reachable from the app, which attaches your app version and device identifier for you.
Before you write
A few things answer most reports faster than we can:
- Connection will not establish. Warden tries several combinations before giving up, which can take a few seconds. If it still fails, switch networks once — Wi-Fi to mobile data or back — and try again, then tell us which networks you tried.
- A specific site does not load while connected. Check whether that site is listed in split tunnelling. Sites routed outside the tunnel behave as if the VPN were off.
- A subscription is not showing. Restore purchases from the app first. If it still does not appear, send us the device identifier from the Settings screen.
- Always include the device identifier shown on the Settings screen. Without it we usually cannot find anything about your installation.
Subscriptions and refunds
Subscriptions are sold and billed by Apple and Google, not by us. Cancel from your Apple ID or Google account settings, and request refunds through the store you bought from. The exact steps, and what happens to the period you have already paid for, are in section 7 of the Terms of Use.
Deleting the app does not cancel a subscription.
Your data
To ask for a copy of your data, to have it corrected or deleted, or to object to processing, write to support@warden-vpn.website with the device identifier from the Settings screen. We respond within one month. What we hold, and why, is set out in the Privacy Policy.
Company details
HIGHLIGHT APPS LTD85 Great Portland Street
London, W1W 7LT
United Kingdom
Telephone: 44-7400303964
E-mail: support@warden-vpn.website